Shipping policy

Shipping Policy

Thank you for shopping with us! Please read our shipping policy below for full details on how we process and deliver your order.

Shipping Locations

We currently ship within the United Kingdom only.
At this time, we do not offer international shipping.

Order Processing Time

All orders are processed within 1–2 working days (Monday–Friday, excluding UK bank holidays).
Orders placed after 3pm or on weekends/bank holidays will be processed the next working day.
During busy periods (such as sales or holidays), processing times may be slightly extended.

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Shipping Method

All orders are shipped via Royal Mail 48 Hour Tracked.

Estimated delivery time: 2 working days after dispatch
Fully tracked service
Delivery updates provided via email or SMS (where available)

Please note that delivery times are estimates and may vary during peak periods or due to unforeseen postal delays.

Shipping Costs

Shipping costs are calculated at checkout and clearly displayed before you complete your purchase.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email.
You can use this number to track your parcel directly through the Royal Mail website.

Delivery Issues

If your parcel has not arrived within 5 working days of dispatch, please contact us at:

hello@splitworks.co.uk

We will investigate the issue with Royal Mail and keep you updated.

Please ensure your delivery address is entered correctly at checkout. We are not responsible for delays or losses due to incorrect address details provided by the customer.